Online Platforms CCM Solution
Our Customer Communication Management (CCM) Solution is designed to help organisations manage the entire lifecycle of customer communications—across traditional paper-based, electronic, and emerging digital channels. It is a comprehensive, scalable, and secure platform that caters to various industries, including finance, insurance, telecommunications, and retail.
Platform’s features and benefits:
- Smarter Data Handling: No matter the data type—structured or messy—this engine ingests, validates, and syncs with your CRM, ERP, or any app. Fast, flawless integration = seamless flow.
- Personalised at Scale: Design once. Deliver everywhere. Automatically create custom messages for every customer, across every channel. Personalisation that builds loyalty and wows customers.
- High-Speed Processing: Enterprise-level power to generate tons of documents without a hitch. Automated workflows ensure speed, precision, and peace of mind.
- Secure Archiving & Compliance: Every message is securely stored. Set retention rules, track every action, and stay compliant with confidence.
- Smart Distribution Engine: Intelligently choose the best delivery method—print, SMS, push notification, or email. Real-time tracking ensures your message hits the mark every time.
- Real-Time Insights: A dynamic dashboard shows what’s working. Monitor volumes, deliveries, response rates, and SLAs—adjust and improve like a pro.
- Fort-Knox Security: End-to-end encryption, tight access controls, and global compliance (GDPR, POPIA, PCI-DSS). Your data is always protected, your customers always trusting.
- Built to Grow: Whether you’re just starting out or scaling big, this platform grows with you. It offers flexible deployment (cloud or on-prem) and smooth system integration.
